Last updated: 08 October 2025

Elpey Japan Limited (“we,” “us,” “our”) is a B2B textiles trading business serving clients worldwide. We respect your privacy and are committed to protecting personal information that we process in the course of doing business and operating our website https://www.elpey.com (the “Site”).

If you have questions, contact us at privacy@elpey.com or by mail:
Elpey Japan Limited
Maya Bldg No. 2, 7F
1-Chome
Minamihonmachi
Chuo
Osaka

1) What information we collect

We collect and process the following when you use the Site or interact with us:

• Business contact details: name, job title, company, work email, work phone, country/region.

• Inquiry details: message content and the product(s) you’re interested in.

  Note: We discuss pricing and volume by email/offline. Those details are handled in our email system (and CRM, if used), not via the Site.

• Website usage data (via Google Analytics 4 “GA4”): pages viewed, time on page, referrer, approximate location (city/region), device/browser details, and events like clicks or downloads. GA4 uses cookies or similar technologies.

• Technical logs: IP address, date/time, and error logs to keep the Site secure.

We do not collect payment card information or process online checkout on the Site.
We do not intentionally collect sensitive personal data, and our Site is intended for business users.

2) How we use your information & legal bases

We use information to:

• Respond to inquiries and provide quotes (contract/pre-contract steps).

• Manage client relationships and transactions offline (contract).

• Operate, secure, and improve the Site, including analytics and troubleshooting (legitimate interests).

• Maintain security and prevent misuse (legitimate interests).

• Comply with legal obligations (e.g., tax and accounting).

3) Cookies and analytics

• We use cookies and similar technologies to run the site and to measure usage via Google Analytics 4 (GA4).

• GA4 helps us understand page views, device/browser info, and general location (city/region). We don’t use it for interest-based advertising.

• Where required (e.g., EEA/UK), analytics cookies run only after consent via our cookie banner.

• You can change your choice anytime via your browser settings and our cookie banner.

• Cookie lifespan: Google analytics cookies typically persist for months; we retain aggregated analytics data per our retention schedule.

• Please contact us at privacy@elpey.com with any questions.

4) Sharing and disclosure

We do not sell or share personal information with third parties for their own marketing.

We may disclose limited information to service providers (processors) that help us operate the Site and our business, under contracts that require them to protect it and use it only for our purposes. Typical providers include:

• Website host/CMS (e.g., Squarespace or equivalent)

• Analytics (Google Analytics 4)

• Email/CRM & productivity tools (if used for handling inquiries and ongoing correspondence)

We may also disclose information if required by law, to protect our rights, or in connection with a business transaction (e.g., merger, acquisition).

5) International transfers

We operate globally. This may involve transferring information to countries with different data-protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses, adequacy decisions) to protect your information.

6) Data retention

We keep information only as long as necessary for the purposes described:

• Website inquiries (contact forms): typically up to 3 years after last interaction (to manage follow-ups and avoid duplicate outreach).

• Email correspondence and client records (kept offline in email/CRM): typically 7 years (to meet tax, accounting, and audit requirements).

• Website analytics data: per our analytics configuration, generally 14–26 months.

We may retain data longer if needed to resolve disputes or comply with legal obligations.

7) Your rights

Depending on your location, you may have rights over your personal information, including access, rectification, erasure, restriction/objection, portability, and withdrawal of consent (where applicable), plus the right to lodge a complaint with your local authority.
To exercise these rights, contact privacy@elpey.com. We may need to verify your identity.

California/US notes: We do not “sell” or “share” personal information as defined by the CCPA/CPRA. If our practices change, we will update this Policy and provide required notices.

8) Security

We use reasonable organizational and technical measures to protect information (e.g., access controls, encryption in transit, least-privilege access, backups). However, no method of transmission or storage is 100% secure.

9) Third-party links

Our Site may link to third-party websites or platforms. Their privacy practices are governed by their own policies.

10) Children

Our services are intended for business users. We do not knowingly collect personal information from children.

11) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest revision. Significant changes will be highlighted on the Site.

12) How to contact us

Data controller: Elpey Japan Limited
Email: privacy@elpey.com
Address:
Elpey Japan Limited
Maya Bldg
No. 2, 7F
1-Chome
Minamihonmachi
Chuo
Osaka